Xpedious (“Xpedious,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of contractors and other users (“you,” “your”) who use our services. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website (xpedious.com), text messaging system, or any related products and services (collectively, the “Services”).By using the Services, you consent to the practices described in this Privacy Policy.
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1. Information we collect

We collect information directly from you, automatically through your use of the Services, and from third parties.

a. Information You Provide

• Order Details: Content of text messages, emails, or other communications you send to us, including material requests, job site addresses, delivery instructions, and any other order-related information.
• Account & Contact Information: Name, company name, job title, email address, phone number, and billing/shipping addresses.
• Payment Information: Billing details and payment method information (processed securely by third-party payment providers; we do not store full credit card numbers).
• Communications: Feedback, survey responses, or other information you choose to share.

b. Information Collected Automatically
- Usage Data: IP address, browser type, operating system, device identifiers, referring URLs, and the dates/times you access our website.
• Text Message Metadata: Date, time, and phone number associated with texts you send or receive.
• Cookies & Similar Technologies: We use cookies, web beacons, and other technologies to collect information about your interactions with our website and to improve functionality and analytics.

c. Information from Third Parties
We may receive information from suppliers, delivery partners, and service providers that help us procure and expedite supplies to your job sites.

2. How We Use Your Information

‍We use your information to:
• Process and fulfill supply orders and arrange for delivery to job sites.
• Communicate with you regarding orders, deliveries, updates, and customer support.
• Improve, personalize, and operate our Services.
• Prevent fraud, enforce our Terms of Service, and comply with legal obligations.
• Conduct analytics and usage tracking to enhance our Services.
• Send promotional or marketing messages (where permitted and with your consent where required).

Business Confidentiality:
In acting as an agent for our customers, Xpedious may receive information from vendors or suppliers that is specific to a customer’s projects or operations. We treat this information as confidential and use it only to fulfill procurement and delivery services on the customer’s behalf.

Customers' mobile numbers or consent will not be shared with or sold to third parties.

3. Text Messaging

By texting our designated number, you consent to receive communications about your orders and account.
• Essential Messages: We may send messages regarding order updates, deliveries, or other operational needs.
• Marketing Messages: You may receive promotional texts only with your consent (where required).
• Frequency: Message frequency will vary depending on your orders and support interactions.
• Opt-Out: Reply “STOP” to unsubscribe from non-essential messages at any time.
• Standard message and data rates may apply, depending on your mobile carrier.
• Privacy: Your information will be used only for providing services and updates related to your orders. Your information will not be shared with or sold to third parties.

4. How We Share Your Information

We do not sell your personal information. We may share information as follows:
• Suppliers & Delivery Partners: To fulfill and expedite orders to your job site.
• Service Providers: With vendors who perform services on our behalf (e.g., payment processors, SMS providers, analytics, hosting).
• Business Transfers: In connection with a merger, acquisition, financing, or sale of our assets.
• Legal Compliance: When required to comply with applicable laws, regulations, or legal processes, or to protect our rights, property, or safety.

5. Data Retention

We retain personal information only as long as necessary to provide the Services and meet legal or operational requirements. When information is no longer needed, we will delete, anonymize, or securely store it.
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6. Your Rights and Choices

Depending on your location, you may have the right to:
• Access, correct, or delete your personal information.
• Request a copy of the information we maintain about you.
• Opt out of certain communications or marketing messages.
• Restrict or object to certain processing activities.

To exercise these rights, please contact us at privacy@xpedious.com.

If you are a resident of California or other jurisdictions with specific privacy laws, you may have additional rights under local law. We will honor those rights where applicable.

7. Cookies and Tracking Technologies

You can manage cookies through your browser settings. Please note that disabling cookies may limit the functionality of our website.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Location Data

If you provide job site addresses or share location-related information, we use this data solely to source supplies and arrange deliveries.

10. Compliance with The Children’s Online Privacy Protection Act (COPPA)

Our Services are intended for use by adults in the construction and contracting industries. We do not knowingly collect personal information from children under 13. If you are a child under 13 years of age, please do not attempt to register with Xpedious, create an account with Xpedious, or send any personal information about yourself to us. If we learn that we have collected such information, we will delete it as quickly as possible. If a user or individual believes a child under the age of 13 years may have provided Xpedious with personal information, please contact us at privacy@xpedious.com. 

11. International Data Transfers

If you access our Services from outside the United States, your information may be transferred to and processed in the U.S., where privacy laws may differ from those in your jurisdiction.12. Changes to This PolicyWe may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on this page and update the “Effective Date” above. Your continued use of the Services after changes are posted indicates your acceptance of the updated policy.13. Contact UsIf you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:Xpedious
Email: privacy@xpedious.com
‍Website: https://xpedious.com/
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